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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gail Fournier

September 17, 2025

1  out of  5
rating by Gail Fournier
"I have been attempting to contact Mr Langley for over a month regard erroneous billing. He has chosen not to respond. The office staff is totally clueless blaming their “horrible” billing service or changing their story depending upon whom you speak to. Fraudulent billing practices is a serious offense. I will contact the State Farm Corporate Office and Georgia Department of Insurance."
We responded:
"Hi Gail, I have called you at least 10 times about this and sent you 3 emails. In one of those emails I even sent copies of my office call logs to prove how often I attempted to call you, which you disregarded. In another email to you I explained in great detail the billing issue and what was needed to resolve it, and that information was directly from State Farm Corporate. Hopefully you can show that email to the Dept. of Insurance and they can help you. -Jeff "
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Diego Andre Marcos Jacobs

September 12, 2025

5  out of  5
rating by Diego Andre Marcos Jacobs
"Amy Whatley and this agency are amazing people, patient and helpful. They take the time to make sure I get the best coverage and explain everything clearly, Amy truly cares about her clients."
We responded:
"We really appreciate the kind words and your trust in us Diego!"
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Don Karr

August 11, 2025

5  out of  5
rating by Don Karr
"Jeff and are two that really are concerned about the client. They are very profession very personable while setting up the client with the best possible money saving policy. I was paying $245 a month for one vehicle with my previous provider. Now I have 2 vehicles on one policy. Saving me $600 per year. Full coverage on both vehicles. I appreciate all the work to save me money. Thank you guys!"
We responded:
"Thank you for the review Don!"
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Vincent White

July 11, 2025

5  out of  5
rating by Vincent White
"He came through for me when no one else would, I’m truly blessed and grateful for his support"
We responded:
"Thank you Vincent! "
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Shelia J Peterson

June 23, 2025

5  out of  5
rating by Shelia J Peterson
"Alexis goes above and beyond, wonderful people always ready to help."
We responded:
"We appreciate the great review. Thanks Sheila!"
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Nicolas Pirela

June 20, 2025

4  out of  5
rating by Nicolas Pirela
"They were very useful and kind for the 3 years I used them in the state of Georgia. I give them 4 stars because I had to fight the for almost 7 months to give me the refund check for my home owners insurance policy. But every time I called them they made me feel like they were going to take care of my."
We responded:
"Thank you for the review Nicolas! "
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Barbara Barnes

June 12, 2025

5  out of  5
rating by Barbara Barnes
"I have been with State Farm for several years now and while I may complain about increases from time to time, State Farm continues to offer the lowest rates I can find. Couple that with my agent and his team which are always accessible to answer any questions, I remain a satisfied customer!"
We responded:
"We appreciate your business and thanks for the review!"
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Wyatt HambY

June 5, 2025

5  out of  5
rating by Wyatt HambY
"Andy is the best and really helped me out I was paying outrages numbers at Progressive and now I’m paying $300 less with Jeff Langley State Farm!!!"
We responded:
"Glad we could help you with your policies. Thanks Wyatt!"
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Beth Johnson

May 21, 2025

5  out of  5
rating by Beth Johnson
"What a great experience!! I was shopping around for car insurance and walked away with renters insurance in addition to car insurance AND a short term disability policy all for less than what I was paying with Progressive!! Can't speak highly enough of the customer service! So happy I made the switch!"
We responded:
"We are glad you made the switch too! Thanks Beth. "
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Jasmine Beasley

May 13, 2025

5  out of  5
rating by Jasmine Beasley
"This team is the best!!!!! A very special shout out to Mr. Andy Payne for 1st off being honest. I was having a not so good of a day and he made it 1000 times better, not only did we talk about insurance, but could relate in so much more and the laughs made it an even more great conversation. I am glad to be apart of a great Team now! Thank you again"
We responded:
"Thank you for this great review Jasmine!"
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Courtney McCraney

April 25, 2025

5  out of  5
rating by Courtney McCraney
"Alexis Payne was amazing and patient with me while assisting with picking the right auto insurance for my replacement car. Thanks Alexis so much for explaining and braking everything down for me."
We responded:
"So glad we could help! Thank you for the review. "
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Tae Smith

April 23, 2025

5  out of  5
rating by Tae Smith
"Great experience with Jayden who helped me with all of my insurance needs. He did a great job with providing different options that fit all of my needs. Great customer service!"
We responded:
"Thank you Tae!"
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Rafael Cruz

April 20, 2025

5  out of  5
rating by Rafael Cruz
"Best price and best help to auto insurance and home thank you"
We responded:
"We appreciate your business and thanks for the review!"
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DJ Joyce

April 11, 2025

5  out of  5
rating by DJ Joyce
"A+ Andy, much appreciated"
We responded:
"Thank you for the A+ review!"
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Reynaldo Leon Yrausquin

April 8, 2025

5  out of  5
rating by Reynaldo Leon Yrausquin
"Jeff and his team are awesome! I highly recommend their service. I got even more than I was looking for!"
We responded:
"Thank you for the review!"
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Dwight Holcomb

March 14, 2025

5  out of  5
rating by Dwight Holcomb
"Alexis is very helpful,polite,and knowledgeable. very pleasant to deal with"
We responded:
"Thank you Dwight!"
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Mandy Pilgrim

March 10, 2025

5  out of  5
rating by Mandy Pilgrim
"This is the best insurance company ever! They have been amazing from the moment I became a customer, They truly helped me save every dime I possibly could on my policy, And they did not mind staying after hours to make sure I had everything I needed for my new car. Sophie and her team Are absolutely amazing! You hardly ever find good people these days and I found them! Please don’t waste your time with other insurance agencies, These guys are it! I promise you, you will not be disappointed!"
We responded:
"Thank you Mandy!"
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Danielle France

March 8, 2025

5  out of  5
rating by Danielle France
"I can't say enough great things about Jayden! He went above and beyond to find me a lower price on my insurance, and the whole process was smooth and stress-free. Not only did he save me money, but he also made me feel like family—always patient, professional, and genuinely caring. It’s rare to find someone who truly looks out for your best interests, and Jayden does just that. If you're looking for an insurance agent who delivers top-notch service with a personal touch, Jayden is the one to call! Highly recommend! Thanks Jayden from Ms Urquhart"
We responded:
"Thank you Danielle for this great review!"
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Jeff

March 1, 2025

1  out of  5
rating by Jeff
"Mr. Jeff Langley, I still have until July 22 ,2024 to file suit in civil court.. I recommend for everyone that has insurance with this agent to check edrives every time you drive your car by to make sure you are insured. On July 22,2022 8:35am was on my way home from automotive parts store so I could get my equipment and go to work. I passed a Polk county sheriff car sitting on side of the highway and he pulled me over for not being insured. I made all payments and never late. The six months before that I paid them in full for 2 vehicles. They were sending me bills for more money and for some reason I paid them. Truck was impounded and also received ticket for no insurance. I had to walk home 7 miles in a very hot morning. I had to pay $240 to get my truck out of impound.Started looking at my paperwork and this company had two policies on my other vehicle. Jeff Langley still has not today admitted fault. It took me 6 weeks to get my $240 back in a check that stated overpayment on policy. The ticket was dismissed because of the work that Josh put into it. Josh was the one he fired, and Jeff even blamed it on me. I changed back to farmers insurance and State Farm sent me a email stating that they owed me my premiums back. Didn’t receive it and called Jeff and he stated that he worked many hours on trying to get it straightened out and I would not receive that money. And then stated I owed him money. I know he is a salesman and I don’t think he treated me with any professional agent and told me to never call him again. Be careful with your coverage."
We responded:
"Jeff,  While I always appreciate feedback, I am confused as to why you’re now leaving my business a one star review based on something that happened almost two years ago (and taking the time to write it on Easter Sunday no less). Regardless, I am happy to reply, especially since you made several false statements. To begin, you called my office repeatedly in one day, spoke to almost every agent in my office, and gave every one of them conflicting and inconsistent information about what vehicles you wanted insured. You would call and tell one person you wanted XYZ vehicle insured, then call back and tell another person to cancel that. It takes the system time to process all those changes and errors, so that is where the confusion regarding which vehicles you actually needed insured stems from. Contrary to what you stated, I did apologize to you for the situation. In fact, I’m not sure what you mean by “all the work Josh did,” because I am the one who personally called the tag office and got your ticket dismissed. Yet another false claim you made is that I fired Josh - he actually left to pick back up his previous career and I was very happy for him. As you pointed out, I am indeed a salesman - I enjoy my profession very much and am happy to work out issues like this as they come up. I spoke to you directly about this situation in 2022, and you have not had any interactions with our office since that time. I never want anyone to have a negative experience with my office, so I apologize for that. Good luck to you and happy Easter!"
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Donna Freeman

February 27, 2025

5  out of  5
rating by Donna Freeman
"Alexis was very helpful when we recently added a car to our policy. She was knowledgeable and quick to respond, answering all of my questions and handling the paperwork. I highly recommend Jeff Langley State Farm!"
We responded:
"Thank you for the review, Donna!"
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Rebekah Pontifes

January 8, 2025

5  out of  5
rating by Rebekah Pontifes
"Andy was very patient explaining my insurance policy and guiding me through the process. I appreciated his kindness, great conversation and knowledge. Andy, enjoy your lunch! 😃"
We responded:
"Thank you Rebekah!"
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Joerether Simons

December 17, 2024

5  out of  5
rating by Joerether Simons
"Jayden was a joy to work with. He was extremely personable and helpful explaining both my auto and home insurance. It would be wonderful if more people were like him; after speaking with him I was sure that I had made the right decision. Thank you Jayden."
We responded:
"We are so glad you enjoyed working with Jayden. Thanks for the review!"
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M Taylor

December 13, 2024

5  out of  5
rating by M Taylor
"I am so happy that i was able to have Jayden to assist me in getting my new policy. He was very knowledgeable and helpful and did all that he could to keep me safe while saving money. Thanks again for all of the help."
We responded:
"Thank you for your review!"
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Miguel Gray

December 8, 2024

5  out of  5
rating by Miguel Gray
"So for so good I love the the fact that I can't drive on don't of to worry because I know that i have the best insurance coverage plan with State farm me on my family."
We responded:
"Thank you for your review!"
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Lida Sanchez

December 5, 2024

5  out of  5
rating by Lida Sanchez
"I like it Andy helps me a lot"
We responded:
"Thank you!"