State Farm® Insurance Agent Jeff Langley

"Mr. Jeff Langley, I still have until July 22 ,2024 to file suit in civil court.. I recommend for everyone that has insurance with this agent to check edrives every time you drive your car by to make sure you are insured. On July 22,2022 8:35am was on my way home from automotive parts store so I could get my equipment and go to work. I passed a Polk county sheriff car sitting on side of the highway and he pulled me over for not being insured. I made all payments and never late. The six months before that I paid them in full for 2 vehicles. They were sending me bills for more money and for some reason I paid them. Truck was impounded and also received ticket for no insurance. I had to walk home 7 miles in a very hot morning. I had to pay $240 to get my truck out of impound.Started looking at my paperwork and this company had two policies on my other vehicle. Jeff Langley still has not today admitted fault. It took me 6 weeks to get my $240 back in a check that stated overpayment on policy. The ticket was dismissed because of the work that Josh put into it. Josh was the one he fired, and Jeff even blamed it on me. I changed back to farmers insurance and State Farm sent me a email stating that they owed me my premiums back. Didn’t receive it and called Jeff and he stated that he worked many hours on trying to get it straightened out and I would not receive that money. And then stated I owed him money. I know he is a salesman and I don’t think he treated me with any professional agent and told me to never call him again. Be careful with your coverage."

"Just want to give a high five for the helpfulness of Andy during my new policy venture. I was quote shopping when Andy reached out to me. He was very helpful, took his time, and was very energetic and professional. Thank you for all your assistance. I look forward to a long partnership with State farm and the Jeff Langley team."

"I never thought I’d be leaving a five star review for an insurance company, but Jeff Langley has been absolutely wonderful. Anytime we’ve had to deal with anything insurance related, he has made the process so easy and worry free. He has gone above and beyond to make sure we are taking advantage of any discounts available to us. Every time we’ve contacted him, he’s always been very responsive. It’s clear he truly cares about his customers and their experience."

"So I’ve had State Farm for about 2 or 3 years now. This review is strictly for the wonder people that work with Jeff Langley. Disclaimer your insurance agent does not have control over rates! Do not blame them if you are not satisfied with yours! I have a teenaged male driver (my son) on my policy and my rates are…well I could buy a small village in Costa Rica for what I pay. I’ve had nothing but wonderful experiences with the wonderful people at Jeff Langley’s State Farm. I call them almost quarterly. They always answer my questions and if they don’t know they say they don’t know and will ask someone else in the office and always, I mean always get right back to me same day! Alexis P. Is a gem! She’s become my new favorite person! Just interacted with her yesterday. I sent a message via the app that my rate went up again, she called me back within the hour. Alexis answered my question about that in-depth, my sons vehicle was in a wreck and is not drivable; she wasn’t sure how to remedy that, but it took her less than 2 minutes to find out and get back to me. For the savings and maybe I could use a defensive driving course, she suggested that and even had a discount code. I finished the course today and she emailed me today to advise she would be applying the discount to my policy. She and everyone here go the extra mile! (I know, I've spoken to Everyone there…LOL). They can't control the cost of your policy or how long it takes STATE FARM to resolve a claim, but they can and do look for ways to save you money and the CUSTOMER SERVICE is TOP-TIER! Thank you Everyone at Jeff Langley's!!!!"

"Great agent"

"Alexis wisham is such a hard worker! She got my rate down and made sure that I ended that phone call with peace on my mind."

"Andy is absolutely amazing - willing to explain part of the policy I didn’t understand & looked at all different kinds of coverage to save money thru all the different policies my family and I have."

"I would rate this zero stars if I could. While Jeff was fine in getting us set up, State Farm is the ABSOLUTE WORST insurance company if you need to file a claim. Had a hail storm in out neighborhood and have easily documented damage that 2 separate roofing companies said was very severe and that they would have no problems. After getting nothing but denied claims (which hurt your ability to get coverage elsewhere) or ridiculous quotes to ‘patch’ repairs for $80 effing bucks it became clear we had a terrible company providing needed coverage. Lastly, we were outside getting the mail and a roofing company was coming through trying to get business and we mentioned we had State Farm and he smiled and said he was very sorry and slowly walked away. STATE FARM IS TERRIBLE. DO NOT GET COVERAGE FROM THEM AS THEY ARE LIARS AND THIEVES."

"Alexis was absolutely top notch in helping me with some questions and following up with great news about my rates. Great Customer service is hard to come by these days, but she nailed it."

"Amy and Alexis deserve an “A” for the quality and effectiveness of their service. Plus it helps that both of them have awesome personalities!!! Couldn’t ask for more!!!"

"Jeff Langley is a great agent. He was able to help me with all of my automobile full coverage needs!"

"Alexis helped us bring down our monthly payment significantly after adding a 3rd vehicle to our policy. She was patient and ensured we got the lowest rate possible."

"Sophia was very nice, and patient, as she explained my bill adjustments from changing to a newer vehicle. She comes across as a total sweetheart & very professional - and it didn't hurt that my payments dropped notably 🙂. Sophia rocks, y'all!"

"It was a pleasure working with Andy and Alexis on my new policy. Andy made everything a breeze communicating with me through email until we were ready to finalize everything. That, in itself, made me comfortable as I'm not a fan of phone conversations. Alexis then made sure she followed up to address anything Andy might have left out, which he didn't, by the way. The communication from them was great, and I hope this is the start of a longstanding relationship with State Farm."

"Outstanding service provided by Jayden and your team! In todays AI world we still moments of direct communication with people. Everyone should be your customer!"

"Excellent service and information from everyone I have spoken with in the Cedarcrest office. Highly recommend!"

"Since I've been with Jeff, I have received nothing but outstanding service. His whole team is professional, courteous and knowledgeable...(special shout out to Andy, for your assistance recently...). I recommend them to everyone!!"

"It was an absolute pleasure dealing with Jeff Langley State Farm. His assistant Sophia was knowledgeable, patient and quite funny. It was the best experience. Oh and let's not forget they saved me 499.00 a year."

"This is the best I've ever been treated when dealing with the difficult task of shopping for affordable auto insurance. Andy Payne is the best agent I've ever had the pleasure of working with and it feels like I'm talking to a good friend rather than just your average insurance agent. I'm very happy with my decision!"

"Switched over the State Farm back in 2020 best decision I made when it comes to insurance! I purchased a new vehicle last year and switching my insurance over to cover the new vehicle was seamless. Each time I need to make changes to any of my policies it’s always easy and not to mention everyone I speak to is always delightful :)"

"Sophia and Alexis we're very helpful. Also they made it very easy to get a new insurance policy"

"Andy lowered my insurance significantly for home and auto, with the best coverage. Definitely recommend State Farm and this branch!"

"Ever since I switched to this office with State Farm it has been such a pleasure working with them everyone is very pleasant and helpful. I almost switched insurance companies completely due to a bad experience with a different office, but Jeff Langley’s office has redeemed my faith in State Farm"

"Awesome customer service and staff were very friendly!!"

"Jeff always answers my insurance questions and makes sure that I am properly covered."