State Farm® Insurance Agent Jeff Langley

"So I’ve had State Farm for about 2 or 3 years now. This review is strictly for the wonder people that work with Jeff Langley. Disclaimer your insurance agent does not have control over rates! Do not blame them if you are not satisfied with yours! I have a teenaged male driver (my son) on my policy and my rates are…well I could buy a small village in Costa Rica for what I pay. I’ve had nothing but wonderful experiences with the wonderful people at Jeff Langley’s State Farm. I call them almost quarterly. They always answer my questions and if they don’t know they say they don’t know and will ask someone else in the office and always, I mean always get right back to me same day! Alexis P. Is a gem! She’s become my new favorite person! Just interacted with her yesterday. I sent a message via the app that my rate went up again, she called me back within the hour. Alexis answered my question about that in-depth, my sons vehicle was in a wreck and is not drivable; she wasn’t sure how to remedy that, but it took her less than 2 minutes to find out and get back to me. For the savings and maybe I could use a defensive driving course, she suggested that and even had a discount code. I finished the course today and she emailed me today to advise she would be applying the discount to my policy. She and everyone here go the extra mile! (I know, I've spoken to Everyone there…LOL). They can't control the cost of your policy or how long it takes STATE FARM to resolve a claim, but they can and do look for ways to save you money and the CUSTOMER SERVICE is TOP-TIER! Thank you Everyone at Jeff Langley's!!!!"

"Great agent"

"Alexis wisham is such a hard worker! She got my rate down and made sure that I ended that phone call with peace on my mind."

"Andy is absolutely amazing - willing to explain part of the policy I didn’t understand & looked at all different kinds of coverage to save money thru all the different policies my family and I have."

"I would rate this zero stars if I could. While Jeff was fine in getting us set up, State Farm is the ABSOLUTE WORST insurance company if you need to file a claim. Had a hail storm in out neighborhood and have easily documented damage that 2 separate roofing companies said was very severe and that they would have no problems. After getting nothing but denied claims (which hurt your ability to get coverage elsewhere) or ridiculous quotes to ‘patch’ repairs for $80 effing bucks it became clear we had a terrible company providing needed coverage. Lastly, we were outside getting the mail and a roofing company was coming through trying to get business and we mentioned we had State Farm and he smiled and said he was very sorry and slowly walked away. STATE FARM IS TERRIBLE. DO NOT GET COVERAGE FROM THEM AS THEY ARE LIARS AND THIEVES."

"Alexis was absolutely top notch in helping me with some questions and following up with great news about my rates. Great Customer service is hard to come by these days, but she nailed it."

"Amy and Alexis deserve an “A” for the quality and effectiveness of their service. Plus it helps that both of them have awesome personalities!!! Couldn’t ask for more!!!"

"Jeff Langley is a great agent. He was able to help me with all of my automobile full coverage needs!"

"Alexis helped us bring down our monthly payment significantly after adding a 3rd vehicle to our policy. She was patient and ensured we got the lowest rate possible."

"Sophia was very nice, and patient, as she explained my bill adjustments from changing to a newer vehicle. She comes across as a total sweetheart & very professional - and it didn't hurt that my payments dropped notably 🙂. Sophia rocks, y'all!"

"It was a pleasure working with Andy and Alexis on my new policy. Andy made everything a breeze communicating with me through email until we were ready to finalize everything. That, in itself, made me comfortable as I'm not a fan of phone conversations. Alexis then made sure she followed up to address anything Andy might have left out, which he didn't, by the way. The communication from them was great, and I hope this is the start of a longstanding relationship with State Farm."

"Outstanding service provided by Jayden and your team! In todays AI world we still moments of direct communication with people. Everyone should be your customer!"

"Excellent service and information from everyone I have spoken with in the Cedarcrest office. Highly recommend!"

"Since I've been with Jeff, I have received nothing but outstanding service. His whole team is professional, courteous and knowledgeable...(special shout out to Andy, for your assistance recently...). I recommend them to everyone!!"

"It was an absolute pleasure dealing with Jeff Langley State Farm. His assistant Sophia was knowledgeable, patient and quite funny. It was the best experience. Oh and let's not forget they saved me 499.00 a year."

"This is the best I've ever been treated when dealing with the difficult task of shopping for affordable auto insurance. Andy Payne is the best agent I've ever had the pleasure of working with and it feels like I'm talking to a good friend rather than just your average insurance agent. I'm very happy with my decision!"

"Switched over the State Farm back in 2020 best decision I made when it comes to insurance! I purchased a new vehicle last year and switching my insurance over to cover the new vehicle was seamless. Each time I need to make changes to any of my policies it’s always easy and not to mention everyone I speak to is always delightful :)"

"Sophia and Alexis we're very helpful. Also they made it very easy to get a new insurance policy"

"Andy lowered my insurance significantly for home and auto, with the best coverage. Definitely recommend State Farm and this branch!"

"Ever since I switched to this office with State Farm it has been such a pleasure working with them everyone is very pleasant and helpful. I almost switched insurance companies completely due to a bad experience with a different office, but Jeff Langley’s office has redeemed my faith in State Farm"

"Awesome customer service and staff were very friendly!!"

"Jeff always answers my insurance questions and makes sure that I am properly covered."

"We have had our share of glitches, having an Antique Auto, Company Truck and our personal drivers (buying n selling) but Jeff always address my concerns immediately! His staff is always pleasant and willing to help as well. I would recommend Jeff and State Farm as they have always had my back."

"My experience amazing! Jayden, Sophia, Alexis, Andy, Amy!"

"They have the best prices in town"